Gift Card
Gift Card
$ 10.00
/
Returns and Exchanges Policy
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused or unopened in the original packaging. Your item needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we received your returned item. We will immediately notify you on the status of your refund after inspecting item. If your return is approved, we will initiate your refund to your credit card( or original type of payment). You will receive the credit within 3-5 days depending on your card issuer's policy.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
WHAT IF PRODUCT WAS DAMAGED DURING TRANSIT?
If item was damaged during transit, you need to provide a proof of damage in a photo. We will guarantee 100% money back or a REPLACEMENT of original product after you sent us a proof of damage with our shipping label.
CONTACT US
If you have any other questions please feel free to contact us.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a SULU ORGANICS® gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
Shipping and Handling Policy
We offer 2-3 business days processing time on all orders. All domestic US orders are processed and shipped with USPS or 2-day Priority Mail, USPS First Class Mail or FedEx Home Delivery, UPS Ground, UPS Second Day Air Services.Please note, wholesale discounted orders cannot be expedited or shipped with expedited service. Processing time for wholesale orders is 4-14 days.
Please note: UPS Ground will not expedite your bulk order's processing time.
All International orders are shipped with DHL Express, FedEx International and UPS International. When your order ships, you will receive a shipping confirmation and tracking information. Tracking information is also accessible through your account.
Shipping is free for orders over $35 within US only, Hawaii and Alaska are excluded from the free shipping.
Shipping costs for international orders are calculated at checkout page based on destination and carrier. Customers are responsible for import/duty fees during customs clearnace based on country.
Cancellation Policy
We gladly accept cancellations within 1 hour of purchase.
If you need to cancel your order, we respectfully request to contact us requesting a cancellation within 1 hour of purchase.
Contact to support@thesulu.com
If you contact us when your order is dispatched, you can still return it for a full refund. Note, customer is responsible for return shipping fee.
If you are not entirely satisfied with your purchase, we're here to help.
Customer reviews
Great Tallow!!!
I had used tallow many years ago and loved it for frying just about anything. Thanks so much for the container and the price was great.
I love Sulu
I love Sulu, have been ordering oils from them for years. Items are always well packaged, and shipped quickly. I have found their oils (I typically use Jojoba and Rosehip) to be of great quality. I will continue to reorder and recommend!
Like it!
This is a great quality jojoba. Ive used it as a base for homemade facial serum as well as in my hair. Excellent
Best Avocado Oil.
Love avocado oil and the quality is great. Will order more soon.
Best best best!
I had originally purchased a 4oz jar of the avocado butter. I liked it so much that I had to purchase it again in a bigger size. Love it :)
Argan is good quality!
This is a good buy as Argan oil can be pricey. This oil was shipped in a glass bottle and appears to be of good quality. I was so impressed I bought 3 bottles and have been very pleased with this purchase.
Recently viewed products
Frequently Asked Questions
Where are you located?
Our Headquarter is located in West Dundee, Illinois 60118 . Read more ABOUT US:
Where can I find full product catalog?
You can spend and download the full products list and catalog from this LINK.
I mistakenly ordered the wrong product. What do I need to do?
If you ordered a wrong product, you can return it within 14 days and exchange or return for a full refund. Please note, product must be unopened and unused to return. Customer will be responsible for return shipping fee if order placed by mistake.
How long will it take to process my order?
It may take 1-2 business days to ship small(1-3 items) orders. For bulk orders it will take 3-5 days to process. If you would like to expedite your order please contact us using the form below.
When and how can I cancel my order?
To cancel or modify your order please contact us within 1 hour after order is placed. If your order has been already shipped it is too late to change or cancel your order.
My order is delayed or taking longer than expected, what can I do?
Please track your order constantly. If you see delays while tracking online please contact us immediately to fix it on time. Your patience will be greatly appreciated.
HIGHEST TECHNOLIES OF FOOD MANUFACTURING AND PACKAGING
Partnering with leading food industry systematizing companies like Vemag, CDA USA, and Krones is significantly enhancing operational efficiency and product quality for our company. These companies offer state-of-the-art technology and innovative solutions that streamline production processes, ensuring consistency and precision in food manufacturing. Collaborating with such industry leaders allows us to leverage advanced machinery and automation systems, reducing manual labor and minimizing errors.
