Return Policy

Shipping and Handling

We offer 2-3 business days processing time on all domestic orders. and 7-14 days for international orders.

Returns

We gladly accept returns of unopened and unused products within 14 days after delivery.

Cancellation

You can cancel your order within 1 hour after order is placed. Please contact us at your earliest convenience.

Customer Support

Please contact with any questions using online chat or phone. We will be happy to assist you with your questions.

Thank you for shopping at SULU ORGANICS®

if you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused or unopened in the original packaging. Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we received your returned item. We will immediately notify you on the status of your refund after inspecting item. If your return is approved, we will initiate your refund to your credit card( or original type of payment). You will receive the credit within 3-5 days depending on your card issuer's policy.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

WHAT IF PRODUCT WAS DAMAGED DURING TRANSIT?

If item was damaged during transit, you need to provide a proof of damage in a photo. We will guarantee 100% money back or a REPLACEMENT of original product after you sent us a proof of damage with our shipping label.

If you have any other questions please feel free to contact us using this link.

Frequently Asked Questions

I need my order to be delivered overnight, what can I do?

For urgent orders, please place overnight orders before 12:00 PM CTZ and we will be able to ship the same day. If you are running late, please give us a call at (630)855-2190

How long does it will take to deliver to Europe?

It usually takes 7-14 days based on the carrier. We use UPS Worldwide or DHL Express based on destination. Please contact for details.

I made a mistake or need to add/remove the product, what is the next step?

If you placed an order in past 1 hour and your order has not been shipped yet, please email or call us as soon as possible, so we will be able to update your order before it is shipped.

What kind of packaging do you use to prevent the product from excessive heat during summer?

Most of products are stored in a cooler prior shipping. If you need extra thermal packaging, please contact us via email of phone.

Can I use the coupon code for purchases on Amazon or Walmart?

Unfortunately coupon codes provided from our website can be applied only on our website.

My order is delayed and past the estimated delivery date? What are my options?

If your order is delayed for 1-2 days, please allow extra 24 hours and check again. If there is no movement for over 3 days or if you see that there is a damage reported in transit, please reach out to us immediately We will take care of it as soon as possible.