Thank you for shopping at SULU ORGANICS®
if you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused or unopened in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we received your returned item. We will immediately notify you on the status of your refund after inspecting item. If your return is approved, we will initiate your refund to your credit card( or original type of payment). You will receive the credit within 3-5 days depending on your card issuer's policy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
WHAT IF PRODUCT WAS DAMAGED DURING TRANSIT?
If item was damaged during transit, you need to provide a proof of damage in a photo. We will guarantee 100% money back or a REPLACEMENT of original product after you sent us a proof of damage with our shipping label.
If you have any other questions please feel free to contact us using this link.