Frequently Asked Questions
I need my order to be delivered overnight, what can I do?
For urgent orders, please place overnight orders before 12:00 PM CTZ and we will be able to ship the same day. If you are running late, please give us a call at (630)855-2190
How long does it will take to deliver to Europe?
It usually takes 7-14 days based on the carrier. We use UPS Worldwide or DHL Express based on destination. Please contact for details.
I made a mistake or need to add/remove the product, what is the next step?
If you placed an order in past 1 hour and your order has not been shipped yet, please email or call us as soon as possible, so we will be able to update your order before it is shipped.
What kind of packaging do you use to prevent the product from excessive heat during summer?
Most of products are stored in a cooler prior shipping. If you need extra thermal packaging, please contact us via email of phone.
Can I use the coupon code for purchases on Amazon or Walmart?
Unfortunately coupon codes provided from our website can be applied only on our website.
My order is delayed and past the estimated delivery date? What are my options?
If your order is delayed for 1-2 days, please allow extra 24 hours and check again. If there is no movement for over 3 days or if you see that there is a damage reported in transit, please reach out to us immediately We will take care of it as soon as possible.
